Privacy Policy – How 775bd Handles Your Personal Data

1 Introduction

This Privacy Policy describes how 775bd, the online casino and sports betting platform accessible at 775bd.io, collects, processes, stores, and protects the personal information of players registered on the platform. It applies to all users who access the platform from Bangladesh and any other territory in which 775bd's services are available.

The term "personal data" as used in this policy refers to any information that can identify you, directly or indirectly, as an individual — including your name, date of birth, email address, payment method details, and device identifiers. Anonymised or aggregated data that cannot reasonably be used to identify you is not treated as personal data for the purposes of this policy.

775bd is the data controller responsible for the personal data collected through this platform. This means we determine the purposes for which your data is used and the means by which it is processed. Where we engage third-party processors — such as payment providers or identity verification services — we remain responsible for ensuring that those parties handle your data in a manner consistent with this policy.

2 Personal Data We Collect

The categories of personal data that 775bd collects from registered players are set out in the table below. We collect only what is necessary for the specified purposes and do not collect sensitive data categories beyond those required for legal compliance.

3 How We Collect Your Data

3.1 Direct Collection

The majority of personal data we hold about you is provided directly by you during the course of using our platform. This includes data you submit during account registration, data you provide when completing KYC verification, financial information you provide when making deposits or requesting withdrawals, and information shared with our support team during live chat or email exchanges.

3.2 Automated Collection

When you visit and interact with the 775bd platform, certain technical and usage data is collected automatically. This includes your IP address and approximate geographic location, device and browser information, session activity logs (which pages you viewed, which games you played, how long sessions lasted), and cookies or similar tracking technologies as described in Section 7 of this policy.

3.3 Third-Party Sources

In some circumstances, 775bd may receive data about you from third-party sources. For example, our payment processing partners (bKash, Nagad, Rocket, Upay, and affiliated banking partners) may confirm transaction outcomes. Identity verification providers may return the results of document checks. Fraud prevention databases may flag patterns associated with prohibited activity. In each case, data received from third parties is used only in connection with the purposes described in Section 4 and is not used to build marketing profiles.

4 How and Why We Use Your Data

4.1 Account Management

We use your identity and contact data to create and maintain your 775bd account, authenticate your logins, communicate with you about your account status, and process any account-related requests such as password resets, account closures, or self-exclusion applications.

4.2 Payment Processing

Your financial data is used to facilitate deposits to your 775bd balance and to process withdrawal requests back to your registered payment method. All payment data is processed through encrypted connections. 775bd does not store full payment account credentials on its own servers; this information is handled directly by our certified payment processing partners.

4.3 Identity Verification and Legal Compliance

We are obligated to verify the identity and age of all registered players. We use identity data and supporting documents to confirm that you meet the minimum age requirement of 21 years and that your account details are accurate. We also use financial transaction data to fulfil our anti-money laundering obligations and to investigate any activity that raises reasonable suspicion of fraud or abuse.

4.4 Responsible Gaming

Usage data — including your betting history, session durations, and deposit patterns — is monitored as part of our commitment to responsible gaming. This analysis allows us to identify players who may be showing signs of problematic gambling behaviour and to take appropriate steps, such as sending responsible gaming notifications or applying account-level protections.

4.5 Platform Improvement and Security

Technical and usage data is used to maintain the security and integrity of the 775bd platform, detect and prevent fraud, diagnose and resolve technical issues, and improve the overall user experience. This processing is carried out on an aggregated and anonymised basis wherever possible.

4.6 Marketing Communications

Where you have provided explicit consent to receive marketing communications, we may use your contact details to send you information about promotions, bonuses, new game releases, and platform updates relevant to your interests as a player on the 775bd platform. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support directly.

5 Legal Basis for Processing

775bd processes personal data on the following legal bases:

• Contractual necessity: Processing required to provide the services you have registered for — including account management, payment processing, and game access — is necessary to perform the contract between you and 775bd.
• Legal obligation: Certain processing activities — including identity verification, age checks, and transaction monitoring — are required by applicable legal and regulatory obligations. We have no discretion to refuse this processing.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and general service improvement is based on our legitimate interest in operating a safe, fair, and commercially viable platform, balanced against your privacy interests.
• Consent: Marketing communications and non-essential cookies are processed only where you have given clear, informed, and freely withdrawn consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

6 Sharing Your Personal Data

6.1 Service Providers

775bd engages carefully selected third-party service providers who process personal data on our behalf in order to deliver specific functions of the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank), identity and age verification providers, IT infrastructure and hosting providers, customer support tooling providers, and fraud detection services. All service providers are contractually bound to process your data only on our documented instructions and to maintain appropriate security standards.

6.2 Legal and Regulatory Disclosure

775bd may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised parties where we are required to do so by applicable law, court order, or other legally binding process. We will notify you of any such disclosure to the extent permitted by law.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the 775bd business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any resulting changes to how your data is handled.

6.4 No Sale of Data

775bd does not sell, rent, or otherwise trade your personal data to third parties for marketing or commercial profiling purposes. This prohibition applies to all categories of personal data described in Section 2.

7 Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 775bd platform. They allow the platform to recognise your device across sessions, remember your preferences, maintain your logged-in state, and collect analytical data about how you interact with the site.

7.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies and security tokens. You cannot opt out of essential cookies while continuing to use the platform.
• Functional cookies: Remember your preferences such as language settings and account display options to improve your experience across sessions.
• Analytical cookies: Collect anonymised usage data to help us understand how players navigate the platform, which pages perform well, and where improvements can be made. No personally identifiable information is transmitted via analytical cookies.
• Marketing cookies: Used only where you have consented to receiving personalised promotions. These cookies track which offers you have seen and interacted with to avoid showing repetitive content.

7.3 Managing Cookies

You can control non-essential cookies through your account privacy settings or through your browser's built-in cookie management tools. Please note that disabling certain functional cookies may affect the quality of your experience on the platform. Essential cookies cannot be disabled without terminating your session.

8 Data Retention

775bd retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any mandatory retention periods imposed by applicable law. The general retention periods applied by category are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted from active systems or, where deletion is not technically feasible in the short term, anonymised so that it can no longer be associated with any individual.

9 Security Measures

775bd implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• SSL/TLS encryption across all data transmitted between your device and our platform, ensuring that login credentials, financial data, and personal information cannot be intercepted in transit.
• Password hashing using industry-standard cryptographic algorithms. 775bd never stores plain-text passwords. Even in the unlikely event of a data breach, your password would not be directly exposed.
• Access controls limiting internal access to personal data on a strict need-to-know basis. Staff who do not require access to specific data categories as part of their role cannot access that data.
• Two-factor authentication options available for your account to provide an additional layer of security beyond your password.
• Regular security assessments of our systems, including vulnerability scanning and review of access logs to identify anomalous activity promptly.
• Incident response procedures designed to detect, contain, and remediate any data security incident quickly, and to notify affected individuals and relevant authorities where required.

10 Your Privacy Rights

As a registered player on the 775bd platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at the details provided in Section 14. We will respond to all verified requests within 30 days.

• Right of access: You have the right to request a copy of all personal data 775bd holds about you, along with information about how it is used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request that we delete your personal data in certain circumstances — for example, where it is no longer necessary for the purpose for which it was collected and no overriding legal obligation requires us to retain it.
• Right to restriction: You may ask us to restrict processing of your data in certain situations, such as while the accuracy of data is being contested.
• Right to data portability: Where processing is based on consent or contract, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for responsible gaming purposes, where your particular circumstances justify an objection.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Please note that some of these rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain, or to restrict processing that is essential for the delivery of services you have requested. We will always explain any such limitation clearly when responding to your request.

11 Children and Minors

The 775bd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data relating to individuals under the age of 21. If you are under 21, you must not register an account or use any of our services.

If 775bd becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to close the associated account, void any associated balance and transaction history, and securely delete the data in question. If you have reason to believe that a minor has registered on the platform, please notify us at [email protected] immediately.

12 Third-Party Links and Services

The 775bd platform may contain references to third-party game studios, payment providers, and other service partners. While we take care to work with reputable partners, 775bd is not responsible for the privacy practices of third-party entities. Once you leave the 775bd platform and interact directly with a third-party service, that party's own privacy policy governs how your data is handled.

We encourage you to review the privacy policies of any third-party service you use in connection with your gaming activity, including the privacy notices of payment providers such as bKash, Nagad, and Rocket, which operate their own independent privacy frameworks.

13 Updates to This Privacy Policy

775bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or operational developments on the platform. The "Last updated" date at the top of this policy indicates when the most recent revision was made.

Where changes are material — meaning they meaningfully alter your rights or how your data is used — we will notify you by email to your registered address and display a prominent notice on the platform for a minimum of 14 days before the changes take effect. For non-material updates (such as clarifications of existing practices or formatting corrections), we may update the policy without advance notice.

Continuing to use the 775bd platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the changes, you should cease using the platform and contact us to request account closure.

14 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 775bd handles your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, through your account dashboard after logging in. This is the fastest route for privacy-related queries.
• Email: [email protected] — please include "Privacy Request" in the subject line along with your registered username to help us process your query promptly. Response time is within 24 hours (Bangladesh Standard Time, UTC+6).

All privacy-related requests will be handled with strict confidentiality. We will verify your identity before processing any request to access, correct, or delete personal data, to ensure that we do not disclose or amend data in response to a request made by an unauthorised third party.